**Shipping Policy**
Thank you for choosing Hizego, your trusted partner in delivering delicious meals straight to your doorstep. Our shipping policy is designed to ensure a seamless and satisfactory experience for all our users. Please read the following information carefully to understand how we handle shipping and delivery.
**1. Delivery Areas**
Hizego currently operates within specified delivery areas. To check if your location is within our service range, please enter your address during the ordering process. We continuously expand our delivery network to serve more customers, so check back frequently for updates.
**2. Delivery Times**
We strive to provide accurate delivery times based on factors like order volume, traffic conditions, and weather. While we make every effort to deliver your order promptly, please understand that unforeseen circumstances may cause delays. We appreciate your patience and understanding in such situations.
**3. Delivery Charges**
Delivery charges may apply based on your location, order size, and any ongoing promotions. You'll see the applicable delivery fee before finalizing your order. Occasionally, we may offer free delivery for certain orders or during promotional periods.
**4. Delivery Tracking**
Once your order is confirmed, you can track its status in real-time using the Hizego app. Our tracking system provides live updates, allowing you to monitor the progress of your delivery from the restaurant to your doorstep. You'll also receive notifications at key stages of the delivery process.
**5. Contactless Delivery**
In response to current health and safety concerns, we offer contactless delivery options. Our delivery partners are trained to minimize physical contact during drop-offs, ensuring a safe and hygienic experience for you and our staff.
**6. Order Confirmation**
After placing your order, you'll receive a confirmation email or notification confirming the details of your purchase. Please review this information carefully and contact us immediately if you notice any discrepancies.
**7. Order Cancellation**
You may cancel your order before it's dispatched for delivery. However, once the delivery process has begun, cancellations may not be possible. Please refer to our cancellation policy for more information.
**8. Refund and Returns**
We strive to provide high-quality service and products at all times. If you're unsatisfied with your order for any reason, please contact our customer support team within a reasonable timeframe. We'll assess your request and, if applicable, initiate the refund or return process according to our refund policy.
**9. Customer Support**
If you have any questions, concerns, or feedback regarding our shipping policy or delivery service, please don't hesitate to reach out to our customer support team. We're here to assist you and ensure your Hizego experience exceeds your expectations.
**10. Policy Updates**
We reserve the right to update our shipping policy at any time without prior notice. Any changes will be reflected on this page, so we encourage you to review it periodically for updates.
By using the Hizego app and placing an order, you agree to abide by the terms outlined in this shipping policy.
