Effective Date: 19/09/2025
At Hizego, we work to provide a seamless and delightful food delivery experience. However, we understand that issues may arise. This Refund & Cancellation Policy explains when refunds are applicable, the process, and timelines.
Refunds may be considered in the following cases:
Order Not Delivered – If your order is not delivered due to operational or vendor-related reasons.
Order Cancelled by the Restaurant – If the restaurant cancels your order after payment is made.
Damaged or Spoiled Food – If the food delivered is damaged, spoiled, or unsafe for consumption.
Duplicate Payment / Transaction Issue – If you were charged twice for the same order.
Refunds will not be issued in the following cases:
If the customer provides an incorrect delivery address.
If the customer is not available to receive the order at the delivery address.
If the customer cancels the order after it has already been accepted by the restaurant.
If there are delays due to traffic, weather, or other unavoidable reasons outside our control.
Refunds will be processed within 2–3 working days after approval.
Refunds will be credited within 1–3 working days depending on your bank/payment provider.
For Hizego Wallet/Credit Balance: Refunds will be credited within 24 hours.
Refunds will be credited using the original payment method used at checkout:
UPI/Wallets/Cards/Net Banking: 2–7 working days.
Hizego Wallet: 24 hours.
Cash on Delivery (COD): No refund applicable as payment is collected only upon delivery.
Customers may cancel an order before it is accepted by the restaurant for a full refund.
Once the order is accepted, cancellation is not possible, and no refund will be issued.
Restaurants are responsible for order preparation, packaging, and quality.
If refunds are issued due to vendor-related issues (like order cancellation, food spoilage), the settlement may be adjusted against vendor payouts.
If you face any issue with your order or refund, please reach out to us:
📧 care@hizego.com
📞 +91 79945 84433
