**Refund Policy**
Thank you for using Hizego, your preferred food delivery app. We strive to provide you with the best service and experience possible. However, we understand that there may be instances where you might need a refund for your purchase. Please review our refund policy below:
1. **Refund Eligibility:**
- Refunds may be issued under the following circumstances:
- Duplicate orders: If you accidentally place the same order multiple times, we'll refund the duplicate charge(s).
- Order cancellation: If you cancel your order before it has been processed by the restaurant, you may be eligible for a refund.
- Quality issues: If you receive an order with items that do not meet our quality standards or are damaged, please contact us for a refund.
2. **Refund Procedure:**
- To request a refund, please contact our customer support team within 24 hours of the original purchase or delivery.
- Provide details such as your order number, reason for the refund, and any relevant information or evidence.
- Our team will review your request and process the refund accordingly.
3. **Refund Processing:**
- Refunds will be processed using the same payment method used for the original transaction.
- Depending on your bank or financial institution, it may take up to [X] business days for the refund to reflect in your account.
4. **Non-Refundable Items:**
- Certain items may not be eligible for refunds, such as:
- Service fees or delivery charges.
- Orders that have already been processed by the restaurant and are in transit for delivery.
5. **Policy Updates:**
- We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or app.
**Contact Us:**
If you have any questions or concerns regarding our refund policy, please feel free to contact us at +91 7034354440.
By using the Hizego app, you agree to abide by this refund policy.
Last updated: 01 January 2024
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Feel free to customize the policy as needed to align with your specific business practices and legal requirements.
