Effective Date: 19-09-2025
At Hizego, your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application, website, and related services (collectively, the “Platform”). By using the Platform, you agree to the terms of this Privacy Policy.
We may collect the following types of information:
Personal Information: Name, phone number, email, delivery address, and payment details.
Account Information: Login credentials and profile data.
Transaction Information: Order history, payment method, and refund details.
Device & Usage Information: IP address, device type, browser, app usage, and location data (for delivery).
Vendor Information: Business name, address, license details, menu, and bank account details (for payouts).
We use your information to:
Process and deliver your food orders.
Facilitate payments and refunds.
Provide customer support.
Notify you about order updates, offers, or new features.
Improve our Platform’s performance and user experience.
Prevent fraud, abuse, or unauthorized access.
Comply with legal obligations.
We do not sell your personal information. However, we may share your data with:
Vendors/Restaurants: To process and deliver your orders.
Payment Partners: To process secure payments.
Delivery Partners: To deliver your orders when applicable.
Service Providers: For hosting, analytics, and communication.
Legal Authorities: If required by law, regulation, or government request.
We use industry-standard security measures (SSL, encryption, firewalls) to protect your personal data.
While we take all precautions, no method of transmission over the internet is 100% secure. Users are advised to maintain strong passwords and keep account details confidential.
We use cookies and similar technologies to improve your experience, remember preferences, and analyze usage.
You can disable cookies in your browser settings, but some features may not work properly.
As a user, you have the right to:
Access and update your personal information.
Request deletion of your account and data.
Opt-out of promotional messages.
Withdraw consent for certain data uses.
Requests can be made by contacting us at care@hizego.com.
We retain your personal information as long as your account is active or as required for business/legal purposes.
On request, we will delete or anonymize your data unless retention is required by law.
Our Platform is not intended for children under 13. We do not knowingly collect data from children. If we discover such information, we will delete it immediately.
Hizego may update this Privacy Policy from time to time. We will notify users of major changes via app notification, email, or website update. Continued use of the Platform means acceptance of the revised policy.
For questions or concerns about this Privacy Policy, please contact us:
Hizego
📧 Email: care@hizego.com
📞 Phone: +91 79945 84433
