Effective Date: 19/09/2025
At Hizego, Runs under Zen Marketing, we strive to make food ordering simple and reliable. However, we understand that plans may change, and orders may need to be cancelled. This Cancellation Policy outlines the rules and timelines for order cancellations.
Customers may cancel their order before it is accepted by the restaurant without any charges.
Once the restaurant accepts the order, cancellation is not permitted, and the customer will be charged in full.
For prepaid orders (online payment), no refund will be issued if the cancellation is made after restaurant acceptance.
If a restaurant is unable to fulfill an order due to item unavailability, operational issues, or other reasons, the order may be cancelled.
In such cases, customers will receive a full refund to their original payment method or Hizego Wallet.
If a delivery partner cannot complete the delivery due to circumstances beyond control (e.g., customer unreachable, incorrect address, or safety issues), the order may be cancelled.
Refunds will not be issued in such cases, as the food has already been prepared.
Refunds will be processed within 2–3 working days.
Refunds to the Hizego Wallet will be completed within 24 hours.
Refunds to bank/UPI/cards depend on your payment provider and may take 1–7 working days.
Certain categories of orders cannot be cancelled once placed, including:
Custom-prepared food items.
Bulk or party orders.
Orders already dispatched for delivery.
If you need assistance with an order cancellation, you may contact our support team immediately:
📧 care@hizego.com
📞 +91 79945 84433
