**Cancellation Policy**

At Hizego, we strive to provide exceptional service to our customers. We understand that sometimes plans change, and you may need to cancel an order. Our cancellation policy is designed to be fair to both our customers and our partners. Please read the following carefully to understand our cancellation process.

**1. Cancellation Window**

You can cancel your order free of charge within 2 minutes of placing it. After this window, cancellation may not be possible or may incur a cancellation fee, depending on the circumstances and the progress of your order.

**2. Cancellation Fees**

a. **Standard Cancellation:** If you cancel your order after the specified cancellation window and before it has been processed, a cancellation fee may apply. This fee covers any costs incurred by our partners in preparing your order.

b. **Special Circumstances:** In certain situations, such as a delay in delivery exceeding a reasonable time frame, or if there is an issue with the quality of the items received, we may waive the cancellation fee at our discretion. Please contact our customer support team for assistance in such cases.

**3. How to Cancel**

To cancel your order, please follow these steps:

- Open the Hizego app.
- Navigate to your order history.
- Select the order you wish to cancel.
- Follow the on-screen instructions to complete the cancellation process.

**4. Refunds**

If you have already been charged for your order at the time of cancellation, a refund will be issued to your original payment method within 2-4 business days. Please note that the timing of the refund may vary depending on your financial institution.

**5. Contact Us**

If you have any questions or need further assistance regarding cancellations, please don't hesitate to contact our customer support team. We're here to help!

**6. Policy Updates**

We reserve the right to update or modify this cancellation policy at any time. Any changes will be effective immediately upon posting the updated policy on our website or within the Hizego app.

By using the Hizego app, you agree to abide by this cancellation policy and any updates thereto.

Thank you for choosing Hizego for your food delivery needs.